Privacy policy

Last update: October 2022

This privacy policy of OKAPI RRR vzw describes the way in which we collect, use and then share your personal data. We always process your personal data in a correct and legitimate manner. This privacy policy outlines a general framework of the policy regarding the processing of personal data and the protection thereof.

Who we are

Responsible for the processing of your personal data is OKAPI RRR vzw, located at Genkersteenweg 440, 3500 Hasselt. We can be found online via

What kind of data do we collect and on what basis do we process it?

First of all there is all the information you provide when submitting a form. For the membership and borrowing agreement this concerns:

  • First and last name
  • Date of birth
  • E-mail address
  • Phone number (not required)
  • Address
  • Birth year of relatives or housemates
  • Whether or not they are entitled to an increased allowance

The above mentioned personal data is processed on a contractual basis.

For the other contact forms this concerns:

  • Name
  • E-mail address

When you contact us, your personal data will be processed on the basis of legitimate interest.

Finally there is data which is collected by third party services in order to help us further improve your experience and fight spam. Read more about this in our Cookie Policy. This data is processed on the basis of consent.

How long do we keep your personal data?

We do not store your personal data longer than necessary to achieve the purpose for which it was provided. Retention periods may differ per purpose.

Who we share your data with

Most of the information you enter in the forms on this website is not being shared with third parties. The only exception is the data provided in the subscription form. We use this information to create your account in the lending libraries software. Your personal data is thus shared with the software used, which is Lend Engine. You can read more about their privacy policy on their website.

What rights you have over your data

If you have joined our toy library, you can request to receive an exported file of the personal information we hold about you, including any information you have provided to us. You can also request that we erase any personal data we hold about you or have inaccurate personal data corrected. This does not include data that we are required to keep for administrative, legal or security purposes.

If you want to exercise one or more of your rights, you can contact us via

If you believe that we have violated your privacy or if you do not agree with the way we process your personal data, you also have the right to lodge a complaint with the supervisory authority:

Data Protection Authority
Drukpersstraat 35, 1000 Brussels

Is your personal data transferred outside the EEA?

Your personal data will be transferred for certain purposes to countries outside the European Economic Area (being the European Union and additionally Iceland, Norway and Liechtenstein).

We rely on Google Analytics, where analytical cookies are collected. In addition, we also use Google reCAPTCHA to distinguish between human and automatic access to our website. Read more about this in our Cookie Policy.

Cookie policy

What are cookies

Cookies are small text files which are stored on your computer by your web browser. There are two types of cookies:

  • First party cookies: these are installed and used by our own website. They don’t share information with other websites or advertising partners.
  • Third party cookies: these are installed by a third party service. They are usually used to track users across multiple websites/domains.

Another way to classify cookies is by their purpose:

  • Functional cookies: these are essential to make the website function correctly.
  • Analytical cookies: to map the general use of the website.
  • Embedded content cookies: to be able to show content of third parties.
  • Advertising cookies: to provide personalized ads.

Why we use cookies

We use the following services that place cookies:

Google Analytics

Google Analytics is a service that creates first party, analytical cookies. We use this service to analyze our traffic and how people use our website in order to further improve your experience. The information collected may contain personal data, such as information about your device, your browser and your use of the website and will be shared with third parties, including Google.

About the Google Analytics-cookies:

  • we have concluded an agreement with Google about their Data Processing Terms.
  • we enabled IP anonymization to mask your IP address by setting the last octet of IPv4 user IP addresses and the last 80 bits of IPv6 addresses to zeros.
  • we have turned off ‘data sharing’.
  • we do not use other Google services in combination with the Google Analytics cookie.
  • we disabled the User-ID feature which would otherwise enable us to unify the sessions that a single user is making using different devices.

The data collected by Google Analytics cookies is stored for two years.

By clicking “Refuse” in the cookie notice banner you choose to opt-out entirely of Google Analytics. Cookies that were already installed, will be kept until you manually delete your browsing data, but no further data will be collected or shared with us or third parties.

Google reCAPTCHA

Google reCAPTCHA is a service that creates third party, functional cookies. It works by tracking how you interact with our website and makes an estimate based on that of how likely it is you are a human or a bot. The cookie can be recognized by its name “_grecaptcha”.

We see them as a functional cookies because without it, we would have no way to effectively fight spam. This in turn would require more time from our volunteers when processing emails and likely increase the risk on phishing and other cyber attacks. Therefor we do not provide a way of disabling this service. In other words, when using our website, you agree that Google reCAPTCHA cookies are installed and it is not possible to withdraw your consent.

You can read more about their privacy policy and terms of service on their website.

How you can refuse or manage the use of cookies on our website

You can refuse the installation of cookies via your browser settings. You can also delete the already installed cookies from your computer or mobile device at any time:

Please note that if you disable cookies, certain graphic elements may look less attractive or you will not be able to use certain applications.

Embedded content from other websites

We do not use embedded content (e.g. videos, images, articles, etc.) on this website. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. This means these websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

We do use a Content Delivery Network (CDN) to optimize images and serve them faster. The service used (Optimole) does not install cookies.