{"id":5605,"date":"2022-02-24T16:44:28","date_gmt":"2022-02-24T16:44:28","guid":{"rendered":"https:\/\/okapi-spelotheken.be\/?page_id=5605"},"modified":"2022-03-07T21:07:00","modified_gmt":"2022-03-07T20:07:00","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/okapi-spelotheken.be\/nl\/terms-and-conditions\/","title":{"rendered":"Algemene voorwaarden"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5605\" class=\"elementor elementor-5605\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-013563d header-offset elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"013563d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-da1a60e\" data-id=\"da1a60e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5c5a44f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5c5a44f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_top&quot;:&quot;waves&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7a913db\" data-id=\"7a913db\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8a1b5d5 elementor-widget elementor-widget-heading\" data-id=\"8a1b5d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Algemene voorwaarden<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c22cd9 elementor-widget elementor-widget-heading\" data-id=\"3c22cd9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Donaties<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbc544d elementor-widget elementor-widget-text-editor\" data-id=\"dbc544d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Donaties, zowel financieel als van speelgoed, kunnen op onze <a href=\"https:\/\/okapi-spelotheken.be\/nl\/support-us\/\">ondersteuningspagina<\/a>.<\/p><p>Voor een overzicht van de ondersteunde betaalmethoden, zie Betalingsvoorwaarden onder Online winkel hieronder.<\/p><p>Er is geen annuleringsbeleid voor een gedane donatie.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16cba9e elementor-widget elementor-widget-heading\" data-id=\"16cba9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Online winkel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42e2c4f elementor-widget elementor-widget-heading\" data-id=\"42e2c4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Betaalvoorwaarden<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2178a6d elementor-widget elementor-widget-text-editor\" data-id=\"2178a6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Wij accepteren geen contante betalingen. De betaalmethoden die wij ondersteunen zijn:<\/p><ul><li>Kredietkaart<\/li><li>overschrijving<\/li><li>Bancontact<\/li><li>KBC\/CBC-betaling<\/li><li>Belfius Pay<\/li><\/ul><p>De transactiekosten zijn reeds inbegrepen in de geadverteerde prijzen. Voor meer informatie over de verschillende transactiekosten van de betaalmethodes, kan u raadplegen <a href=\"https:\/\/www.mollie.com\/en\/pricing\" target=\"_blank\" rel=\"nofollow noopener\">Mollie&#039;s website<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1c1bcb elementor-widget elementor-widget-heading\" data-id=\"e1c1bcb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Afhalen \/ Bezorgen<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-943e53f elementor-widget elementor-widget-text-editor\" data-id=\"943e53f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Wij bieden geen verzendopties.<\/p><p>Alle artikelen kunnen na ontvangst van een orderbevestiging worden opgehaald bij een Okapi afhaal-\/inleverpunt. De adressen en tijdvakken vind je op onze <a href=\"https:\/\/okapi-spelotheken.be\/nl\/locations\/\">locaties-pagina<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf31dfb elementor-widget elementor-widget-heading\" data-id=\"bf31dfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Garantie<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2efa4e7 elementor-widget elementor-widget-text-editor\" data-id=\"2efa4e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Het speelgoed kan bij het ophalen worden ge\u00efnspecteerd en u kunt een terugbetaling aanvragen als het niet aan uw verwachtingen voldoet.<\/p><p>Wij leveren het speelgoed \u201cas is\u201d. Voor zover maximaal toegestaan door de wet, wijst OKAPI RRR alle garanties van welke aard dan ook af.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fdebfc elementor-widget elementor-widget-heading\" data-id=\"7fdebfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Retourneren en restitutiebeleid<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfba295 elementor-widget elementor-widget-text-editor\" data-id=\"cfba295\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We kunnen geen ruil aanbieden.<\/p><p>Ons restitutie- en retourbeleid duurt 30 dagen. Als er 30 dagen zijn verstreken sinds uw aankoop, kunnen we u geen volledige terugbetaling aanbieden. Om in aanmerking te komen voor retournering, moet je artikel in dezelfde staat verkeren als waarin je het hebt ontvangen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cdb59a elementor-widget elementor-widget-heading\" data-id=\"6cdb59a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Geeft terug<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-523a111 elementor-widget elementor-widget-text-editor\" data-id=\"523a111\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Om uw product te retourneren, dient u uw product samen met de orderbevestiging naar een Okapi afhaal-\/retourpunt te brengen. De adressen en tijdvakken vind je op onze <a href=\"https:\/\/okapi-spelotheken.be\/nl\/locations\/\">locaties-pagina<\/a>.<\/p><p>Als u uw orderbevestiging niet meer heeft, is het belangrijk om uw contactgegevens en bankrekeningnummer aan ons door te geven.<\/p><p>We accepteren geen retourzendingen per post of verzendservice. We kunnen niet garanderen dat we je geretourneerde artikel zullen ontvangen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74eb55e elementor-widget elementor-widget-heading\" data-id=\"74eb55e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Terugbetalingen<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b38f80c elementor-widget elementor-widget-text-editor\" data-id=\"b38f80c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Zodra uw retourzending is ontvangen en ge\u00efnspecteerd, sturen we u een e-mail om u te laten weten dat we uw geretourneerde artikel hebben ontvangen. We zullen u ook op de hoogte stellen van de goedkeuring of afwijzing van uw terugbetaling.<\/p><p>Als u bent goedgekeurd, wordt uw terugbetaling verwerkt en wordt er binnen een bepaald aantal dagen automatisch een tegoed op uw creditcard of oorspronkelijke betaalmethode toegepast. We kunnen u geen geld teruggeven.<\/p><h4>Late of ontbrekende terugbetalingen<\/h4><p>Als u nog geen restitutie heeft ontvangen, controleer dan eerst uw bankrekening opnieuw.<\/p><p>Neem dan contact op met uw creditcardmaatschappij, het kan even duren voordat uw terugbetaling officieel wordt bijgeschreven.<\/p><p>Neem vervolgens contact op met uw bank. Er is vaak enige verwerkingstijd voordat een terugbetaling wordt geboekt.<\/p><p>Als je dit allemaal hebt gedaan en je terugbetaling nog steeds niet hebt ontvangen, neem dan contact met ons op via: <a href=\"mailto:info@okapi-spelotheken.be\">info@okapi-spelotheken.be<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d2f44e elementor-widget elementor-widget-heading\" data-id=\"9d2f44e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Hulp nodig?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fd57ec elementor-widget elementor-widget-text-editor\" data-id=\"5fd57ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/okapi-spelotheken.be\/nl\/contact\/\">Neem contact met ons op<\/a> voor vragen met betrekking tot terugbetalingen en retouren.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Terms and conditions Donations Donations, both financially and of toys, can be made on our support page. For an overview of the supported payment methods, see Payment terms under Online store below. There is no cancellation policy for a donation made. Online store Payment terms We do not accept cash payments. 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