{"id":5605,"date":"2022-02-24T16:44:28","date_gmt":"2022-02-24T16:44:28","guid":{"rendered":"https:\/\/okapi-spelotheken.be\/?page_id=5605"},"modified":"2022-03-07T21:07:00","modified_gmt":"2022-03-07T20:07:00","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/okapi-spelotheken.be\/fr\/terms-and-conditions\/","title":{"rendered":"Termes et conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5605\" class=\"elementor elementor-5605\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-013563d header-offset elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"013563d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-da1a60e\" data-id=\"da1a60e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5c5a44f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5c5a44f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_top&quot;:&quot;waves&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7a913db\" data-id=\"7a913db\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8a1b5d5 elementor-widget elementor-widget-heading\" data-id=\"8a1b5d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Termes et conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c22cd9 elementor-widget elementor-widget-heading\" data-id=\"3c22cd9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Des dons<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbc544d elementor-widget elementor-widget-text-editor\" data-id=\"dbc544d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les dons, \u00e0 la fois financiers et de jouets, peuvent \u00eatre faits sur notre <a href=\"https:\/\/okapi-spelotheken.be\/fr\/support-us\/\">page d&#039;assistance<\/a>.<\/p><p>Pour un aper\u00e7u des m\u00e9thodes de paiement prises en charge, voir Conditions de paiement sous Boutique en ligne ci-dessous.<\/p><p>Il n&#039;y a pas de politique d&#039;annulation pour un don effectu\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16cba9e elementor-widget elementor-widget-heading\" data-id=\"16cba9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Boutique en ligne<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42e2c4f elementor-widget elementor-widget-heading\" data-id=\"42e2c4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Modalit\u00e9s de paiement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2178a6d elementor-widget elementor-widget-text-editor\" data-id=\"2178a6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous n&#039;acceptons pas les paiements en esp\u00e8ces. Les m\u00e9thodes de paiement que nous prenons en charge sont :<\/p><ul><li>Carte de cr\u00e9dit<\/li><li>virement<\/li><li>Bancontact<\/li><li>Paiement CBC\/CBC<\/li><li>Belfius paie<\/li><\/ul><p>Les frais de transaction sont d\u00e9j\u00e0 inclus dans les prix annonc\u00e9s. Pour plus d&#039;informations sur les diff\u00e9rents frais de transaction des moyens de paiement, vous pouvez consulter <a href=\"https:\/\/www.mollie.com\/en\/pricing\" target=\"_blank\" rel=\"nofollow noopener\">Le site de Molly<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1c1bcb elementor-widget elementor-widget-heading\" data-id=\"e1c1bcb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Cueillette \/ Livraison<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-943e53f elementor-widget elementor-widget-text-editor\" data-id=\"943e53f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous ne fournissons pas d&#039;options d&#039;exp\u00e9dition.<\/p><p>Tous les articles peuvent \u00eatre r\u00e9cup\u00e9r\u00e9s dans un point de collecte\/restitution Okapi apr\u00e8s r\u00e9ception d&#039;une confirmation de commande. Vous pouvez trouver les adresses et les cr\u00e9neaux horaires sur notre <a href=\"https:\/\/okapi-spelotheken.be\/fr\/locations\/\">emplacements-page<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf31dfb elementor-widget elementor-widget-heading\" data-id=\"bf31dfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">garantie<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2efa4e7 elementor-widget elementor-widget-text-editor\" data-id=\"2efa4e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le jouet peut \u00eatre inspect\u00e9 lors de la prise en charge et vous pouvez demander un remboursement s&#039;il ne r\u00e9pond pas \u00e0 vos attentes.<\/p><p>Nous fournissons les jouets &quot;tels quels&quot;. Dans la mesure maximale permise par la loi, OKAPI RRR d\u00e9cline toute garantie de quelque nature que ce soit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fdebfc elementor-widget elementor-widget-heading\" data-id=\"7fdebfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Politique de retour et de remboursement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfba295 elementor-widget elementor-widget-text-editor\" data-id=\"cfba295\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous ne pouvons pas proposer d&#039;\u00e9change.<\/p><p>Notre politique de remboursement et de retour dure 30 jours. Si 30 jours se sont \u00e9coul\u00e9s depuis votre achat, nous ne pouvons pas vous offrir un remboursement complet. Pour \u00eatre admissible \u00e0 un retour, votre article doit \u00eatre dans le m\u00eame \u00e9tat que vous l&#039;avez re\u00e7u.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cdb59a elementor-widget elementor-widget-heading\" data-id=\"6cdb59a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Retour<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-523a111 elementor-widget elementor-widget-text-editor\" data-id=\"523a111\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour retourner votre produit, vous devez apporter votre produit avec la confirmation de commande dans un point de collecte\/retour Okapi. Vous pouvez trouver les adresses et les cr\u00e9neaux horaires sur notre <a href=\"https:\/\/okapi-spelotheken.be\/fr\/locations\/\">emplacements-page<\/a>.<\/p><p>Si vous ne disposez plus de votre confirmation de commande, il est important de nous communiquer vos coordonn\u00e9es et num\u00e9ro de compte bancaire.<\/p><p>Nous n&#039;acceptons pas les articles retourn\u00e9s par la poste ou par le service d&#039;exp\u00e9dition. Nous ne garantissons pas que nous recevrons votre article retourn\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74eb55e elementor-widget elementor-widget-heading\" data-id=\"74eb55e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Remboursements<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b38f80c elementor-widget elementor-widget-text-editor\" data-id=\"b38f80c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une fois votre retour re\u00e7u et inspect\u00e9, nous vous enverrons un e-mail pour vous informer que nous avons re\u00e7u votre article retourn\u00e9. Nous vous informerons \u00e9galement de l&#039;approbation ou du rejet de votre remboursement.<\/p><p>Si vous \u00eates approuv\u00e9, votre remboursement sera trait\u00e9 et un cr\u00e9dit sera automatiquement appliqu\u00e9 \u00e0 votre carte de cr\u00e9dit ou \u00e0 votre mode de paiement original, dans un certain nombre de jours. Nous ne pouvons pas vous rembourser en esp\u00e8ces.<\/p><h4>Remboursements en retard ou manquants<\/h4><p>Si vous n&#039;avez pas encore re\u00e7u de remboursement, v\u00e9rifiez d&#039;abord \u00e0 nouveau votre compte bancaire.<\/p><p>Contactez ensuite votre compagnie de carte de cr\u00e9dit, cela peut prendre un certain temps avant que votre remboursement ne soit officiellement affich\u00e9.<\/p><p>Contactez ensuite votre banque. Il y a souvent un certain temps de traitement avant qu&#039;un remboursement ne soit affich\u00e9.<\/p><p>Si vous avez fait tout cela et que vous n&#039;avez toujours pas re\u00e7u votre remboursement, veuillez nous contacter \u00e0 <a href=\"mailto:info@okapi-spelotheken.be\">info@okapi-spelotheken.be<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d2f44e elementor-widget elementor-widget-heading\" data-id=\"9d2f44e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Besoin d&#039;aide?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fd57ec elementor-widget elementor-widget-text-editor\" data-id=\"5fd57ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/okapi-spelotheken.be\/fr\/contact\/\">Contactez-nous<\/a> pour les questions relatives aux remboursements et aux retours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Terms and conditions Donations Donations, both financially and of toys, can be made on our support page. For an overview of the supported payment methods, see Payment terms under Online store below. There is no cancellation policy for a donation made. Online store Payment terms We do not accept cash payments. The payment methods we [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"disabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5605","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/okapi-spelotheken.be\/fr\/wp-json\/wp\/v2\/pages\/5605","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/okapi-spelotheken.be\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/okapi-spelotheken.be\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/okapi-spelotheken.be\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/okapi-spelotheken.be\/fr\/wp-json\/wp\/v2\/comments?post=5605"}],"version-history":[{"count":2,"href":"https:\/\/okapi-spelotheken.be\/fr\/wp-json\/wp\/v2\/pages\/5605\/revisions"}],"predecessor-version":[{"id":5793,"href":"https:\/\/okapi-spelotheken.be\/fr\/wp-json\/wp\/v2\/pages\/5605\/revisions\/5793"}],"wp:attachment":[{"href":"https:\/\/okapi-spelotheken.be\/fr\/wp-json\/wp\/v2\/media?parent=5605"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}